General Terms and Conditions High Vacuum Company

1. General

1.1
When placing an order on the High Vacuum Company webshop, you agree to the General Terms and Conditions.

1.2
The High Vacuum Company webshop may contain imperfections and typing errors. It is possible that not all information is up to date. The sizes of products may vary slightly. High Vacuum Company cannot be held liable for all mentioned in article 1.2.

1.3
High Vacuum Company is entitled to modify the content of the webshop at any time.

1.4
All images and texts on the High Vacuum Company website are copyrighted. It is not permitted to copy and use images and texts from the High Vacuum Company website without having requested explicit permission in advance.

2. Prices & order confirmation

2.1
All prices mentioned in the High Vacuum Company webshop are ex works and excluding VAT. Orders under an order amount worth € 250,-- excluding VAT will be increased by an amount of € 15,-- small order surcharge.

2.2
When your order has been received in good order by High Vacuum Company, an automatically generated order confirmation will be sent to you by e-mail.

3. Payment

3.1
Orders via the High Vacuum Company webshop can be paid by Visa, Mastercard, Maestro and IDEAL. For regular customers of High Vacuum Company it is possible to request for payment afterwards on account.

3.2
Payments are provided by Mollie.

3.3
In case of payment afterwards on account, a payment term applies. You must pay the invoice in one go no later than 30 days after the invoice date, unless otherwise agreed.

4. Returns

4.1
Unused and unopened products can be returned to High Vacuum Company in their original packaging within 14 days.

4.2
High Vacuum Company will send you a credit note within 14 days of receipt of the goods. The amount credited to you is the value of the returned products excluding transport costs and less a 25% re-stocking fee.

4.3
The transport costs for returning the products will be at your expense.

4.4
Products that are custom made for you based on a drawing or description will never be credited.

5. Guarantee

5.1
On new products, High Vacuum Company grants you a standard 1-year manufacturer's warranty.

5.2
High Vacuum Company grants you a standard 6-month warranty on repairs.

5.3
No guarantee is granted in the event of defects caused by:
- failure to comply with operating and maintenance instructions, or any other than the scheduled regular use;
- the use of products in an incorrect process;
- the usual wear and tear;
- assembly, installation and/or repair carried out by yourself or by third parties;
- materials provided by you to High Vacuum Company.

6. Complaints

6.1
If you have a complaint, you must notify High Vacuum Company in writing (by letter or e-mail) within 14 days of receipt of your order or after execution of an order.

You can send your complaint to:

High Vacuum Company B.V.
Klompenmakerstraat 4
3194 DE Hoogvliet
E-mail address: info@highvacuumcompany.com

7. Repairs & maintenance

7.1
The pump to be repaired/maintained will be disassembled by High Vacuum Company in order to be able to provide a good quote for the repair.
After your areement on the quotation, the pump will be repaired.

7.2
If you do not agree with the quotation for the repair, High Vacuum Company will charge you € 75,-- inspection costs.
The pump will then be sent back to you disassembled. The costs of this will be at your expense. Another possibility is that the pump will be destroyed by High Vacuum Company for free.

7.3
In the event that High Vacuum Company carries out repairs or maintenance on site, you are responsible for the accessibility of the mechanic's work area and ensure that he has all the necessary facilities to carry out his work properly without delay.

7.4
You ensure that all necessary auxiliaries, auxiliary tools and other facilities, such as water, electricity, compressed air, heating and lighting, etc., are available on site.

7.5
If the aforementioned conditions are not met, insufficiently or not in time, unforeseen costs and damages will be at your expense.

7.6
If hazardous substances have been pumped, you are obliged to report this to High Vacuum Company by means of a “Statement of Contamination” which you can request from us.

8. Transport

8.1
Your order with High Vacuum Company will be shipped to you insured at all times. You will be charged for this.

8.2
High Vacuum Company ensures proper packaging at all times. High Vacuum Company is not responsible and not liable for damage that has arisen during the transport of products.

8.3
Damage to received products must be reported to High Vacuum Company by e-mail within 24 hours of receipt, indicating the order number and accompanied by photos regarding the damage.

9. Delivery times

9.1
The expected delivery time stated on a quotation starts when your order has been received by High Vacuum Company.

9.2
The expected delivery time is based on the timely delivery of our producers. If, through no fault of High Vacuum Company, there is a delay due to producers delivering late, the delivery time will be extended if necessary. In that case, High Vacuum Company will keep you informed.

9.3
You are not entitled to total or partial dissolution of the agreement with High Vacuum Company if the delivery time is extended, unless the moment of delivery is or will be delayed by more than 8 weeks.
In that case, you can undo the agreement with High Vacuum Company. You must inform High Vacuum Company in writing or by e-mail. In case you have already made a payment, you will receive this amount back.

10. Privacy

10.1
High Vacuum Company uses your personal data to begin and execute agreements, provide services, share information, statistical analysis and to comply with government obligations.

10.2
High Vacuum Company has taken appropriate measures to prevent abuse in any form, so that you can visit and use our website in a safe way.